ilert seamlessly connects with your tools using out pre-built integrations or via email. ilert integrates with monitoring, ticketing, chat, and collaboration tools.
We have transformed our incident management process with ilert. Our platform is intuitive, reliable, and has greatly improved our team's response time.
ilert has helped Ingka significantly reduce both MTTR & MTTA over the last 3 years, the collaboration with the team at ilert is what makes the difference. ilert has been top notch to address even the smallest needs from Ingka and have consistently delivered on the product roadmap. This has inspired the confidence of our consumers making us a 'go to' for all on call management & status pages.
Karan Honavar
Engineering Manager at IKEA
ilert is a low maintenance solution, it simply delivers [...] as a result, the mental load has gone.
Tim Dauer
VP Tech
We even recommend ilert to our own customers.
Maximilian Krieg
Leader Of Managed Network & Security
We are using ilert to fix our problems sooner than our customers are realizing them. ilert gives our engineering and operations teams the confidence that we will react in time.
Dr. Robert Zores
Chief Technology Officer
ilert has proven to be a reliable and stable solution. Support for the very minor issues that occured within seven years has been outstanding and more than 7,000 incidents have been handled via ilert.
Stefan Hierlmeier
Service Delivery Manager
The overall experience is actually absolutely great and I'm very happy that we decided to use this product and your services.
Timo Manuel Junge
Head Of Microsoft Systems & Services
The easy integration of alert sources and the reliability of the alerts convinced us. The app offers our employees an easy way to respond to incidents.
We’re thrilled to announce that we’ve integrated with Netdata, a popular open-source monitoring solution, to give you more visibility and control over your systems. This powerful combination enhances your ability to monitor, detect, and respond to system alerts in real time.
What is Netdata?
Netdata is an open-source, real-time performance monitoring solution. It's designed to monitor everything from system resources like CPU, memory, disk, and network usage to application-level metrics across hundreds of data points. Netdata collects, and visualizes thousands of metrics with minimal resource overhead, making it ideal for small- and large-scale environments.
Netdata offers two key components to deliver its powerful monitoring: Agent and Cloud. While the Agent is built to work on nearly any environment, from bare-metal servers and virtual machines to containers and Kubernetes clusters, Netdata Cloud is a solution for organizations managing multiple systems. It offers a unified view of all infrastructure, regardless of how many instances or locations the user has. The new ilert integration is available for both components.
What Does the Netdata and ilert Integration Offer?
This integration enriches Netdata with access to an end-to-end incident management platform. Here are the key advantages for the integration users.
Actionable multi-channel alerting: Netdata’s real-time metrics trigger instant alerts via ilert, ensuring your team is notified of critical issues as soon as they arise. Alerts can be delivered through various channels such as SMS, email, voice calls, or push notifications. Users can take the first actions right in the channel where the notification was received; no login is required.
Automated and distributed on-call duty: ilert provides advanced on-call scheduling, escalations, and rotations. Netdata users can ensure the right people are alerted based on the team’s availability, avoiding unnecessary delays in response time.
Reduced noise with the help of AI: You can configure custom alert thresholds in ilert based on the content of alerts Netdata provides. Set rules for critical system parameters and ensure you’re only notified when it really matters.
Advanced incident communication: When an alert is triggered, ilert helps you manage the entire incident lifecycle, from initial detection to resolution. You can keep stakeholders informed with the help of branded status pages and automated notifications. ilert AI also assists in messaging and provides information on affected services in case of incidents.
How to Get Started with the Netdata and ilert Integration
Install Netdata agent: If you haven’t already, install the Netdata Agent on your systems. You can follow the installation guide for a Linux, macOS, and Windows setup. Or set up Netdata Cloud: If you have a distributed infrastructure, sign up for Netdata Cloud to gain centralized visibility and monitoring across all your instances.
Connect Netdata with ilert: in your ilert account, go to Alert Sources and choose Netdata from the list. Follow the step-by-step instructions.
In this quarterly product update, you’ll discover how to customize ilert dashboards to fit your team’s needs, find advanced filters for building complex alert actions, and reduce costs as an MSP using ilert status pages.
Customizable Dashboard
The ilert dashboard is a flexible and customizable page designed to help you monitor your team's preferred metrics and gain insights into various aspects of ilert. You can create multiple dashboards, each tailored to specific teams or purposes. With a wide range of widgets available, you can easily add, remove, and organize them to build a dashboard that fits your unique needs. Learn more about this feature Documentation.
New Alerting Features
Alert Grouping Metrics
A few months ago, we introduced Intelligent Alert Grouping, a powerful feature designed to reduce alert fatigue and help teams manage large volumes of alerts more effectively. With the latest update, ilert users can now track the effectiveness of this feature. For each alert source with alert grouping enabled, you can view the reduced alert volume, improved response times, and grouping precision based on user feedback. You can also adjust the time period and choose between daily, weekly, or monthly reports.
Additionally, grouped alerts are now clearly visible in the Alert timeline, and you can quickly access raw event data via the </> icon.
For those who haven't yet tried the Intelligent Alert Grouping feature, we've introduced a new section called "Similar Alerts," located under Links. The Similar Alerts feature shows responders-related open alerts across all alert sources, even with Intelligent Alert Grouping turned off. The same feature is also available when resolving alerts.
A blue circle with the number '7' indicates that seven similar alerts have been detected
For users already leveraging AIOps features, we've polished and improved how grouped alerts are displayed in the Event Explorer. Just as a reminder, Event Explorer provides a detailed view of alerts from a specific alert source. To see alert group information in JSON format, click the circle in the Alert details and navigate to Event Explorer for further investigation.
Alert Action Conditional Execution
ilert now offers even more customization for automated workflows, giving you greater precision when specifying the conditions for alerts that should trigger actions. You can choose from various filter groups such as alert summary, status, priority, and alertKey, as well as custom alert details specific to the selected alert source. Alerts that don’t match your criteria won’t trigger any action. For advanced users, we’ve also enabled the option to set filters using a code editor.
Additionally, we recommend reviewing the list of trigger events for alert actions. We've added the ability to activate an action if an alert isn't resolved within a specified time frame.
Audience-specific Status Pages
A massive update for MSPs, IT service providers, and clients with many teams and status pages! An audience-specific page is a private page accessible to authenticated ilert users only. It dynamically displays services and metrics based on the user's team assignment. With this update, you can use a single status page for many clients; only relevant services will be visible to them. This feature provides the next level of flexibility and simplifies managing status communication with multiple groups while reducing costs. Learn more about audience-specific status pages in this article, and feel free to message support@ilert.com to get a quote for your account.
Status Page Announcement Bar
Share essential news through your status page. In the settings, you can enable an announcement bar that will appear at the top of the screen. You can make your message more engaging by using simple Markdown and emojis.
Call Flow
Turn Text to Speech with AI
Make your call-routing messages and IVR menus sound more natural and human-like. We've introduced six AI voices that you can use to communicate with callers. Test the audio in your call flow builder by clicking the "Play" button under the Preview section.
Repeat the Flow with One Click
It's now easier to retry routing a call if no one responds on the first attempt. The "Route Call" node now has a new drop-down menu where you can adjust the number of retries.
Global Search
Try the new Global Search feature in the upper right corner of the ilert interface, or simply use the hotkeys Cmd (Ctrl) + K. This new search functionality considers both semantic and textual input, displaying results for alerts, alert actions, connectors, escalation policies, and all other essential resources within your ilert account.
Teaser: Deployment Events
We're excited to announce the launch of Deployment Events in ilert and invite you to join our Beta group to help us gather your valuable feedback. Our initial integration with GitHub enables you to view and link deployment events directly in ilert. This will provide your team with enhanced insight into how recent changes are affecting your services. The Deployment Events feature automatically sends repository changes, such as releases and merged pull requests, to ilert. If an incident occurs, ilert will attempt to correlate changes to alerts and provide recommendations for remediation. Contact us via support@ilert.com, and we will add you to the group.
Read this article if you struggle to import existing ilert resources into Terraform.
ChatOps Updates
Nice update for Telegram users. ilert now identifies who accepted the alert from this messenger and adds the engineer as a responder. This update improves the collaboration and visibility of actions taken during the issues.
Also, here is a minor update for Slack! Alerts created in Slack now include the channel name from which they were reported.
New in the Mobile App
Grouped alerts are now clearly visible in the mobile app as well. Additionally, you can provide feedback on alert grouping accuracy directly from the app. Your feedback helps enhance the feature's precision, so both thumbs up and down contribute to better performance. Votes also influence the Grouping Precision metric.
We improved the Do Not Disturb mode override for Android app users. Our documentation provides a step-by-step guide for critical alerts to overcome any silent settings on your mobile.
Latest Integrations
HetrixTools—a platform for uptime, server, and blacklist monitoring. It ensures optimal performance and security of IT infrastructure.
Ubidots—an Industrial Internet of Things platform designed for developers and businesses to connect, collect, and visualize sensor data easily.
Postman Monitors—an API development platform allowing developers to design, test, document, and monitor APIs.
AWX Ansible—a toolset for automating IT tasks, such as configuration management, application deployment, and orchestration.
Samsara—a cloud-based platform that provides solutions for managing and monitoring vehicle fleets, equipment, and environmental conditions in real-time. The ilert integration was updated and improved.
The Industrial Internet of Things (IIoT) industry is experiencing rapid growth and transformation, driven by advancements in connectivity, data analytics, and automation technologies. The number of connected devices and sensors is constantly growing and is expected to be around 18.8 billion by the end of 2024. More and more manufacturers rely on automation every day.
Moreover, according to the Rockwell Automation 9th "Annual State of Smart Manufacturing Report," Covid and post-Covid adversities accelerated digital transformation across the globe, pushing manufacturers to adopt faster such technologies as AI/ML, Autonomous Mobile Robots (AMRs) and Automated Guided Vehicles (AGVs), voice recognition and Natural Language Processing (NLP), Collaborative Robots and many more. All this makes digital operations more complex and vulnerable.
Device failures, network issues, cybersecurity threats, and data anomalies are only a few of the risks that can result in serious incidents, causing operation disruptions and financial losses. To reduce these risks and help manufacturers respond to the issues faster, ilert collaborates with various IoT solutions and equips manufacturers with a suite of features for rapid incident response. In this blog post, you will learn about popular industrial IoT solutions that help manufacturers with different aspects of their operations. All of them have a seamless integration with ilert.
Samsara
Samsara is a connected operations platform that offers IoT solutions to help organizations improve their operations' efficiency, safety, and sustainability. It provides a wide array of services, including fleet management, equipment monitoring, workplace safety, and environmental monitoring.
Many transportation and logistics companies, construction firms, government agencies, and manufacturers that rely on fleets, heavy equipment, and complex operations use Samsara products. By 2023, Samsara had over 30,000 customers globally.
ilert has an out-of-the-box integration for Samsara that significantly helps users improve their operations during incidents. Suppose Samsara’s fleet management system detects an issue, such as a vehicle malfunction or a driver safety event. In that case, ilert can trigger immediate alerts to the appropriate team members, ensuring quick action to mitigate risks.
Particle is an IoT platform that provides the hardware, software, and connectivity needed to build and manage IoT devices at scale. The company's mission is to simplify the development and deployment of IoT solutions, enabling businesses to connect their devices to the internet securely and reliably.
Particle’s user base spans a variety of industries, including manufacturing, energy, agriculture, and transportation, where companies leverage its platform to build custom IoT solutions for monitoring, control, and automation.
For Particle users, integrating with ilert provides significant value in terms of incident management and alerting. As Particle-powered IoT devices often gather critical data and perform essential operations, any malfunction or disruption can have major consequences. By integrating ilert into their operations, Particle users can ensure that they are notified immediately when an issue arises, whether it’s a device failure, connectivity problem, or data anomaly.
Ubidots is a data analytics and visualization platform designed specifically for IoT applications. It provides businesses and developers with tools to collect, visualize, and analyze data from IoT devices. With a focus on simplicity, Ubidots allows users to easily build custom dashboards, set up alerts, and integrate devices without needing extensive coding skills. The platform supports various IoT protocols, and its versatile API makes it compatible with a wide range of hardware and communication technologies, allowing users to connect IoT devices and turn raw data into visually appealing and actionable dashboards.
Ubidots is used across many industries, including healthcare, energy, agriculture, logistics, and smart cities. Given that many IoT systems involve sensitive operations—such as monitoring medical equipment, managing power grids, or overseeing logistics—quick responses to device malfunctions or anomalies are crucial. ilert helps Ubidots users by providing a robust alerting system that notifies teams when an issue is detected by their connected IoT devices.
Tulip is a cloud-based platform designed to empower manufacturers and operations teams with no-code tools to build and customize their own industrial applications. It enables frontline workers to digitize and streamline production processes, improve efficiency, and capture data without needing extensive software development experience.
Tulip is used predominantly by manufacturers across various industries, including electronics, medical devices, pharmaceuticals, automotive, and consumer goods. With over 350 global customers and more than 2,500 applications built on the platform, Tulip has been recognized as a leading player in the industrial IoT space. Companies like Johnson & Johnson, Merck, and Flex use Tulip to create real-time visibility into their operations, improve quality assurance, and reduce operational inefficiencies. Tulip has been instrumental in reducing manual data entry, minimizing downtime, and enabling faster decision-making on the factory floor.
With the data and processes managed in Tulip, it's essential to respond quickly to anomalies, machine malfunctions, or production delays that could impact overall efficiency. ilert’s incident management and alerting system can be used to automatically notify the right personnel when an issue is detected, ensuring that production disruptions are addressed swiftly. Check the ilert connector for Tulip here.
IXON is an Industrial Internet of Things platform that provides remote access, monitoring, and data analytics for industrial machines and equipment. Focusing on simplifying connectivity between machine builders and their deployed equipment, IXON enables users to monitor machine performance, troubleshoot issues, and optimize operations from anywhere in the world.
IXON is primarily used by machine builders, OEMs (Original Equipment Manufacturers), and industrial automation companies in sectors like manufacturing, food and beverage, packaging, and water treatment. IXON has connected tens of thousands of machines worldwide, allowing businesses to gain better control and visibility into their operations, improve uptime, and offer proactive service to their end customers.
Given the critical nature of industrial machines, any downtime or performance issue can lead to major operational inefficiencies and lost revenue. The combination of IXON's remote monitoring capabilities and ilert's incident management system enables machine builders and manufacturers to create a more resilient, efficient, and reliable industrial operation, improving overall machine performance and reducing unplanned downtime.
Kentix AlarmManager is a smart monitoring and alarm system designed to protect critical infrastructure, such as data centers, server rooms, and other sensitive environments. The system monitors a range of environmental factors, including temperature, humidity, power outages, and unauthorized access. It integrates with various sensors and can detect issues like fire hazards, water leaks, or equipment failures. Kentix AlarmManager provides real-time alerts and lets users respond quickly to potential threats before they escalate into major problems.
The solution is widely used by companies that manage data centers, telecommunications facilities, industrial environments, and offices, where downtime or security breaches could have severe consequences. Kentix serves thousands of customers across Europe and globally, providing integrated physical security solutions that monitor environmental factors, access control, fire alarms, and video surveillance.
ilert ensures that when Kentix’s environmental or security sensors detect an issue—whether it’s overheating, unauthorized access, or a power failure—teams are instantly notified via SMS, email, phone calls, or push notifications. It helps on-call teams to take immediate action to mitigate risks.
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