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The PagerDuty alternative for incident response you can trust
Before diving into a comparison, let's acknowledge the PagerDuty team for pioneering a unique alerting product that aids ops teams in faster incident response. If you're comparing ilert and PagerDuty or seeking an alternative, you're on the right track. While both have distinct features, ilert stands out as a comprehensive platform covering the entire incident response lifecycle. What distinguishes ilert is its dedication to user experience and simplicity, ensuring a robust yet user-friendly platform.
We sat with a few of our customers to help write this page and asked them: “What are the top reasons why you have chosen ilert over PagerDuty?” Here’s what they had to say.
ilert provides many more tools than simply directing calls according to escalation policies. Set up custom IVR menus in multiple languages, ask callers for PIN codes and route calls according to their answers, leverage AI to convert text to speech, and add a human touch to your automatic responses. All these and much more are available within ilert's intuitive drag-and-drop interface, making the call routing configuration a breeze. PagerDuty doesn't provide these services and has only simple live call routing. Also, you can try ilert call flow builder even without a paid account.
iLert is an integrated solution that goes beyond alerting, covering basic needs to increase uptime, including uptime monitoring, alerting, incident comms, status pages and on-call management. PagerDuty is laser-focused on incident response and event intelligence and provides advanced features that are available on the more expensive plans.
iLert intentionally leaves features out that are not needed most of the time, but has additional benefits through the integrated approach. E.g. you can update your status page right from an alert.
Locked features and unreasonable costs are recurring themes when you compare PagerDuty to ilert. ilert’s cost-effective pricing helps companies of different sizes adjust plans to their needs and easily project expenses for years ahead without surprising additional fees.ilert plans generally cost less than PagerDuty offers; for example, ilert Scale plan customers pay $36 per user monthly, while PagerDuty's Business plan costs $49 per user. The same applies to add-ons. The Stakeholders add-on is three times more expensive for PagerDuty clients buying yearly plans: $50 per 50 responders in ilert versus $150 for the same quantity in PagerDuty. ilert Private Status pages are also more budget-savvy, costing $156 per month, compared with $599 for the same functionality at PagerDuty.
Also, the ilert Free plan includes a public status page and aims to help small teams leverage essential incident response features and employ the latest best practices at the early stages of business. In contrast, PagerDuty's free plan provides no status pages for free.
Moreover, with PagerDuty, certain elemental capabilities, like adding responders to a live incident, are tucked into their most expensive plans, like Business and Enterprise. In contrast, ilert offers this and much more at no additional costs and even for free. For example, you can use some ilert ChatOps features and access ilert Private Status pages without an ilert account.
PagerDuty provides an AIOps add-on that aims to help engineers group alerts and reduce alert fatigue. ilert also has that and introduces AI-backed features across the full incident management lifecycle.
If you are preparing for an on-call routine, you can ask the ilert AI assistant to build an on-call schedule for you. If you are dealing with an incident and everything is on fire, ilert AI will help you identify services affected and prepare messaging for your clients and stakeholders. Postmortem creation is also part of the ilert AI offer, and you can create postmortem documents from Slack and Microsoft Teams chats, while PagerDuty offers only the Slack option.
So, with ilert, all incident stages—Prepare, Respond, Communicate, and Learn—are backed with AI help.
Data protection and information security are key elements of iLert. Protecting your data and earning your trust is pivotal to us. Therefore, we have implemented and keep on developing technical and organisational measures to ensure secure processing of information.
Our practices are based on the legal framework of the European General Data Protection Regulation (EU GDPR) as well as common standards and guidelines such as ISO/IEC 27001 and the principles of basic IT protection (“IT-Grundschutz”) of the German Federal Office for Information Security (BSI). iLert uses the services of Amazon Web Services and is hosted across three availability zones in Frankfurt, as well as additional AWS EU regions for disaster recovery.
There are only two types of status pages provided by PagerDuty: private and public. While fitting the needs of medium-sized companies with a few teams, these options are getting very expensive for clients with many status pages.
To help our clients bypass the need to create multiple status pages, we at ilert introduced Audience-specific status pages. They are accessible only to authenticated ilert users or stakeholder accounts and dynamically present services and metrics tailored to each user's team or client assignments. ilert clients can have one page that covers the needs of a wide audience!
Moreover, ilert provides more flexibility for users of other status page types. For example, we have various authentication options for private pages, including passwordless email login and whitelisted IP addresses. ilert also gives the possibility to use status pages as announcement sources for planned maintenance or updated support hours by utilizing an announcement bar.
Data protection and information security are key elements of iLert. Protecting your data and earning your trust is pivotal to us. Therefore, we have implemented and keep on developing technical and organisational measures to ensure secure processing of information.
Our practices are based on the legal framework of the European General Data Protection Regulation (EU GDPR) as well as common standards and guidelines such as ISO/IEC 27001 and the principles of basic IT protection (“IT-Grundschutz”) of the German Federal Office for Information Security (BSI). iLert uses the services of Amazon Web Services and is hosted across three availability zones in Frankfurt, as well as additional AWS EU regions for disaster recovery.
Data protection and information security are key elements of ilert. Protecting your data and earning your trust is pivotal to us. Therefore, we have implemented and keep on developing technical and organizational measures to ensure secure processing of information.
Our practices are based on the legal framework of the European General Data Protection Regulation (EU GDPR) as well as ISO 27001. Find out more on our Security page.
Data protection and information security are key elements of iLert. Protecting your data and earning your trust is pivotal to us. Therefore, we have implemented and keep on developing technical and organisational measures to ensure secure processing of information.
Our practices are based on the legal framework of the European General Data Protection Regulation (EU GDPR) as well as common standards and guidelines such as ISO/IEC 27001 and the principles of basic IT protection (“IT-Grundschutz”) of the German Federal Office for Information Security (BSI). iLert uses the services of Amazon Web Services and is hosted across three availability zones in Frankfurt, as well as additional AWS EU regions for disaster recovery.
Transitioning is made seamless with ilert's dedicated PagerDuty importer. We've designed our importer to ensure a hassle-free migration process. It efficiently brings in users and teams, on-call schedules, escalation policies and business services. This means you won't have to worry about setting up everything from scratch. With ilert, your transition from PagerDuty is just a few clicks away, letting you resume your operations with minimal disruption.
iLert is an integrated solution that goes beyond alerting, covering basic needs to increase uptime, including uptime monitoring, alerting, incident comms, status pages and on-call management. PagerDuty is laser-focused on incident response and event intelligence and provides advanced features that are available on the more expensive plans.
iLert intentionally leaves features out that are not needed most of the time, but has additional benefits through the integrated approach. E.g. you can update your status page right from an alert.
