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ServiceNow and Ilert
Work great together
ITSM systems, like ServiceNow, do great in managing IT services and tracking events, but when combined with a solution like ilert, you can respond to incidents quicker and more dynamically.
With the right integration, you can get the best of both worlds: efficient processes and quick action when you need it the most.
Trusted By companies like:
Best of both worlds
Many organizations use both ServiceNow and ilert together to get the best of both worlds:
IT service management
ServiceNow handles incident ticketing, tracks resolution progress, and ensures compliance with governance standards.
Real-time alerting
ilert manages real-time alerts, ensuring the right person is notified during an outage and minimizing downtime.
What’s the difference between ITSM and real-time incident management?
ITSM tools often include incident management features but are not optimized for real-time response. These platforms prioritize structured workflows, documentation, and compliance, whereas real-time incident response focuses on rapid detection, instant communication, and team collaboration.
Core Focus
ilert
A real-time incident response tool focused on reducing reaction time and improving uptime. Specializes in incident alerting, escalations, on-call scheduling, and integrating with monitoring tools for actionable alerts.
ServiceNow
An all-in-one ITSM platform for managing IT services like incident, problem, and change management, asset tracking, and compliance. Tailored for large organizations and aligned with ITIL best practices.
Strengths
ilert
Specializes in incident management, enabling quick IT outage resolutions. Lightweight, faster to deploy, and focused on DevOps/SRE practices to reduce MTTR.
ServiceNow
Offers broad IT service management, customizable workflows, and robust reporting. Ideal for organizations needing enterprise-level compliance and governance.
Primary use cases
ilert
Provides real-time incident notifications and response, ensuring timely alerts for critical system failures. Integrates with various monitoring and observability tools to streamline detection and resolution.
ServiceNow
IT service management for enterprises, automating service requests, ITIL workflows, and cross-departmental processes like HR.
Integration and automation
ilert
Serves as a dispatcher for critical alerts, integrating with over 100 monitoring, observability, ITSM and chat tools to trigger immediate action without creating tickets.
ServiceNow
Acts as a central hub, integrating with various tools to pull data into workflows, like logging incidents detected by monitoring tools as tickets for resolution.
Example Scenarios
ITSM vs. Incident management solution
Incident handling via ilert
Monitoring tool detects an outage and alerts the on-call engineer.
Engineer reviews logs and metrics, collaborates via chat, and initiates workflows.
Incident is resolved, and platform provides root cause analysis.
Incident handling via ServiceNow
A problem arises, and the user submits a ticket through the ITSM platform.
The ticket is reviewed for clarity and assigned to an available team member.
The assignee investigates the issue, providing updates via comments or emails.
Once resolved, the ticket is closed and documented for future reference.
Comparison
ServiceNow organizes your IT operations with precision, and ilert ensures you never miss a beat in a crisis.
Scope
End-to-end ITSM, including incident, problem, change, and asset management.
Real-time alerting, on-call management,
and incident response automation
and incident response automation
Incident management
Incidents are logged as structured tickets with detailed workflows
Alerts are sent in real-time to on-call engineers following escalation rules
Primary users
IT service desk teams, enterprise IT departments
DevOps, SRE, IT operations teams.
Speed to resolution
Focused on structured workflows that resolve incidents systematically
Focused on rapid, actionable alerts and resolving incidents quickly
Customization
Highly customizable for enterprise workflows and compliance
Simplified, with emphasis on alert workflows and monitoring integrations
Based on information publicly available on 10/03/2025
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Customers
See how industry leaders achieve 99.9% uptime with ilert
Organizations worldwide trust ilert to streamline incident management, enhance reliability, and minimize downtime. Read what our customers have to say about their experience with our platform.
“We are using ilert to fix our problems sooner than our customers are realizing them. ilert gives our engineering and operations teams the confidence that we will react in time.”
“ilert has helped Ingka significantly reduce both MTTR & MTTA over the last 3 years, the collaboration with the team at ilert is what makes the difference.”
“Other teams are now checking whether they would also use ilert.”
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