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Customer Support & ITSM
USE CASE
Customer Support & ITSM
ilert enables customer support and ITSM teams to provide an enhanced customer experience, reduce resolution times, and improve communication.
Audience-specific status page.png)
Audience-specific status page
Use a single status page to provide tailored service updates and system statuses to different audiences, ensuring each group sees only the information relevant to their needs.
Terraform provider
Terraform provider
Automatically configure incident management and alerting workflows in Terraform infrastructure code.
AIOps
AIOps
Acknowledge alerts that meet the established threshold and group similar alerts into one using AI.
Heartbeat alert source
Heartbeat alert source
Monitor services, devices, or workflows very easily — depending only on an HTTPS outbound connection.
Alert re-routing and escalation
Alert re-routing and escalation
Reroute notifications to other escalation and on-call rules. Based on past statistics, ilert offers a responder to the alert.
Incident communication
Incident communication
Effectively communicate IT incidents to stakeholders throughout the entire service chain in a matter of seconds.
ChatOps
ChatOps
Integrate collaboration tools like Slack, streamlining incident communication and decision-making within chat channels.
Call routing
Call routing
Direct incoming calls efficiently using schedules and escalation channels to ensure fast incident response.
Status pages
Status pages
Build trust and communicate incidents in seconds with status pages that are connected to the infrastructure.
Alerting
Alerting
Reliable alerts via voice, SMS, push notifications, Slack & more. Easy acknowledgment, no logins required.
On-Call management
On-Call management
Alert the right person and share on-call responsibility across the team with on-call schedules and automatic escalations.
