Customer Support & ITSM
ilert enables customer support and ITSM teams to provide an enhanced customer experience, reduce resolution times, and improve communication.
Alert re-routing and escalation
Reroute notifications to other escalation and on-call rules. Based on past statistics, ilert offers a responder to the alert.
Call routing
Direct incoming calls efficiently using schedules and escalation channels to ensure fast incident response.
Status pages
Build trust and communicate incidents in seconds with status pages that are connected to the infrastructure.
Alerting
Reliable alerts via voice, SMS, push notifications, Slack & more. Easy acknowledgment, no logins required.
On-Call management
Alert the right person and share on-call responsibility across the team with on-call schedules and automatic escalations.
Integrates with your stack
ilert integrates well with ITSM, monitoring, ticketing, and more IT operations tools within your stack.
