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ServiceNow
Empower ServiceNow with ilert's real-time incident response
ServiceNow is a leading cloud-based platform that provides comprehensive IT service management (ITSM) and business process automation (BPA) solutions. It offers a centralized system for managing service requests, incidents, assets, and workflows—built on a single data model to help organizations streamline operations, reduce manual effort, and improve service delivery. While ServiceNow excels at structured processes and long-term service management, it is not designed for urgent, real-time response scenarios. That’s where ilert comes in. ilert complements ServiceNow by adding real-time incident response capabilities—ensuring that critical issues don’t get stuck in a ticket queue. With ilert, ServiceNow tickets can automatically trigger alerts via SMS, voice call, push, or email, and incidents acknowledged or resolved in ilert can update corresponding tickets in ServiceNow. This tight integration bridges the gap between structured ITSM workflows and the speed required during outages or service disruptions. Unlike traditional ITSM tools that are ticket-centric and response-time tolerant, ilert is built for fast, high-urgency incident workflows—where every second counts.
Get a call on your phone whenever there's an issue and accept alerts with one click.
Use ilert apps to receive alerts on your smartwatch and be notified even when your phone is in Sleep Mode. You can acknowledge alerts with just one tap.
Multi-Channel Alerting
In many countries, ilert text messages are sent from local numbers. Just reply to SMS to take over the alert.
Send alerts to Microsoft Teams, Slack, Telegram, WhatsApp and DignTalk, and use ilert ChatOps features to streamline your incident management process.
Intelligent Alerting
ilert's intelligent grouping feature employs a sophisticated approach to minimize alert duplication.
Alert & on-call analytics
Advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on alerts.
Status pages
Establish trust and relay incidents swiftly using status pages integrated with your infrastructure.
On-call scheduling
ilert offers a flexible scheduling solution that lets you create rotation-based recurring schedules, and static schedules with a calendar like UI.
How it works
Resources
ITSM vs. real-time incident management
Many organizations use both ServiceNow and ilert together to get the best of both worlds.
Compare ilert and ServiceNow
A better way to be on-call for your team.
