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The Opsgenie alternative for incident response you can trust
Atlassian has recently announced that it will end Opsgenie sales in the summer of 2025 and will no longer support the platform from 2027. Customers are being asked to choose between Jira Service Management (JSM) or Compass. While JSM is still an ITSM solution at its core, Compass is built as a developer portal and cannot serve as an end-to-end incident management solution.
In our blog, we break down the key differences between JSM and Compass and explain why ilert is the best alternative for Opsgenie customers, especially for European companies that require regional support, which Compass does not provide at all.
For all Opsgenie users who are considering alternatives now, we offer consultations on how to migrate to ilert. Fill in the form, and we will contact you.
We sat with a few of our customers to help write this page and asked them: “What are the top reasons why you have chosen ilert over Opsgenie”. Here’s what they had to say.
Both ilert and Opsgenie have user friendly web and mobile apps, so either one is a strong choice when it comes to ease of use.
ilert has a very strong focus on keeping things as simple as possible without sacrificing flexibility. For example, ilert offers a flexible scheduling solution that lets you create rotation-based recurring schedules, and static schedules with a calendar like UI.
iLert is an integrated solution that goes beyond alerting, covering basic needs to increase uptime, including uptime monitoring, alerting, incident comms, status pages and on-call management. Opsgenie is focused on incident response and integration into the Atlassian ecosystem.
iLert intentionally leaves features out that are not needed most of the time, but has additional benefits through the integrated approach. E.g. creating maintenance windows won’t mess your uptime reports and report maintenance time accordingly. Or you can update your status page right from an alert.
ilert does not restrict you in any way of API feature accessibility. If a feature is available, in your current plan, while using the UI or mobile app - the corresponding API feature will be accessible without requiring additional plan upgrades.
ilert’s advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on incidents. On-call reports can be used by HR departments to compensate on-call time.
Data protection and information security are key elements of iLert. Protecting your data and earning your trust is pivotal to us. Therefore, we have implemented and keep on developing technical and organisational measures to ensure secure processing of information.
Our practices are based on the legal framework of the European General Data Protection Regulation (EU GDPR) as well as common standards and guidelines such as ISO/IEC 27001 and the principles of basic IT protection (“IT-Grundschutz”) of the German Federal Office for Information Security (BSI). iLert uses the services of Amazon Web Services and is hosted across three availability zones in Frankfurt, as well as additional AWS EU regions for disaster recovery.
