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Call Routing
AI-powered hotlines for on-call teams
Route urgent calls instantly to your on-call team or let AI take the call, capture context and create the incident automatically.
Call Flows: The Easiest Way to Set up Your Call Routing
The intuitive drag-and-drop interface makes the call routing configuration a breeze, allowing you to set up command sequences and devise multiple scenarios for various users by adding new branches to your flow.
The first line of response
Let AI take the call
Meet the ilert AI Voice Agent - a human-like agent for natural conversations and intelligent routing. The Agent handles the first communication with callers, processes the information provided, and, depending on the input, creates an incident or calls an on-duty engineer. It aims to make the first line of interaction via call routing even more personalized and comprehensive and to provide an informative context to on-call engineers before they can take action toward remediation.
Smart IVR menus
Guide callers with a customizable IVR menu and route them based on their selection, like press 1 for cloud, 2 for support.
Multilingual communication
Communicate with callers in multiple languages, including English, German, French, and Spanish, so they get clear instructions and faster help.
Schedule-based routing
Calls are routed to the right person using your escalation policies and on-call schedules.
AI-powered voice for natural, human-like responses
Convert text to speech with AI, transforming your call-routing messages and IVR menus into more natural, human-like interactions. Choose from six AI voices to create a more engaging experience for callers.
Integrated voicemail
When no responder is available, callers can leave a voicemail that ilert attaches to the alert.
Local numbers in 50+ countries
Provide a local calling experience with international numbers so customers reach you easily from anywhere.
PIN-protected access
Add a secure PIN step to ensure only authorized callers get through.
What else?
Frequently Asked Questions
What is call routing for on-call teams?
Call routing efficiently directs incoming hotline calls to the appropriate on-call responder according to your escalation policies and schedules. ilert’s user-friendly drag-and-drop call flows allow you to set up IVR menus, conditional branches, and voicemail.
What is ilert’s AI Voice Agent and how does it work?
ilert’s AI Voice Agent answers the first call, engages callers in natural-language conversation, and either creates an incident or routes to an on-duty engineer. It captures context and delivers it to your team before escalation.
How do I configure call routing flows in ilert?
With our visual builder, just drag nodes into the canvas to define call sequences (e.g., IVR menus, conditional routing, voicemail). You can preview and publish flows in seconds.
How does multilingual IVR work in call routing?
ilert supports English, German, French, and Spanish IVR menus. Callers hear prompts in their language based on your configuration. You can customize greetings and menu options for each locale directly in the Call flow builder.
How does call routing integrate with on-call schedules and escalation policies?
Calls are routed according to your defined escalation policies and on-call schedules. ilert checks who’s on duty, then follows your escalation chain (including overrides and maintenance windows) to ensure 24×7 coverage.
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