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Reach the right on-call responder immediately by calling a phone number.
The intuitive drag-and-drop interface makes the call routing configuration a breeze, allowing you to set up command sequences and devise multiple scenarios for various users by adding new branches to your flow.
Meet the ilert AI Voice Agent - a human-like agent for natural conversations and intelligent routing. The Agent handles the first communication with callers, processes the information provided, and, depending on the input, creates an incident or calls an on-duty engineer. It aims to make the first line of interaction via call routing even more personalized and comprehensive and to provide an informative context to on-call engineers before they can take action toward remediation.
Personalize your greeting message and route calls based on the callers input (press 1 for cloud, 2 for...).
Define your IVR menu in multiple languages, including English, German, French and Spanish.
Calls are routed to the right person using your escalation policies and on-call-schedules.
Convert text to speech with AI, transforming your call-routing messages and IVR menus into more natural, human-like interactions. Choose from six AI voices to create a more engaging experience for callers.
Let callers leave a voicemail if no one is available. Voicemails will be attached to the alert.
Phone numbers are available from over 50 countries for a localized experience to your customers.
Ask callers for a secret code before they are connected with agents.
