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Reach the right on-call responder immediately by calling a phone number.
Route support calls to the right person using ilert’s on-call schedules and escalation policies. Let callers leave a voicemail or talk to on-call responders.
Personalize your greeting message and route calls based on the callers input (press 1 for cloud, 2 for...).
Define your IVR menu in multiple languages, including English, German, French and Spanish.
Calls are routed to the right person using your escalation policies and on-call-schedules.
Convert text to speech with AI, transforming your call-routing messages and IVR menus into more natural, human-like interactions. Choose from six AI voices to create a more engaging experience for callers.
Let callers leave a voicemail if no one is available. Voicemails will be attached to the alert.
Phone numbers are available from over 50 countries for a localized experience to your customers.
Ask callers for a secret code before they are connected with agents.
The intuitive drag-and-drop interface makes the call routing configuration a breeze, allowing you to set up command sequences and devise multiple scenarios for various users by adding new branches to your flow.
