On-call Metrics Explained

On-call metrics provide insight into the responsiveness and efficiency of the incident management process.

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Mean Time to Acknowledge (MTTA):

This is the average time it takes for an incident to be acknowledged post-reporting, reflecting the team's alertness and readiness.

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Incident Response Time:

The elapsed time from when an incident is reported to when it's routed to the correct team member, encompassing the time to acknowledge and the initial response time.

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On-call Time:

For teams with an on-call rotation, tracking the time spent on-call helps in ensuring a balanced workload and preventing burnout.