sheego

Challenge

sheego has previously faced challenges with unreliable alerting systems. Having worked with a vendor that did not provide real-time insights into their processes, there was an inconsistent quality of alerts processing and no understanding of the causes. This resulted in missed alerts, delayed alerts, and dispatching to the wrong teams. This inconsistency called for the need to adopt an end to end incident management tool.

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Solution

The teams need a glass box solution that can streamline their operations, minimize downtime,  and offer high reliability. This led the team to adopt ilert for end to end incident management.

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Results

The adoption of ilert resulted in significant improvements:

• Cost Reduction: sheego experienced a remarkable 50% reduction in costs after implementing ilert.
• Enhanced Alerting Reliability: The reliability of alerting systems skyrocketed, eliminating missed alerts and reducing delays.
• Reduced Alerting Noise: With ilert, sheego has a more focused alerting system, increasing the relevance of alerts and minimizing unnecessary noise.

Additional benefits included the team's ability to detect monitoring issues as ilert's heartbeat feature enables the teams to identify monitoring issues and address them promptly. This feature monitors connectivity between sheego's systems and ilert, allowing for immediate alerts when monitoring tools fail to communicate with the alerting tool.

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Furthermore, the ability to document incident acknowledgement and resolution times ensured that team members on call had sufficient rest before starting their shifts the next day which resulted in minimilzed on-call stress overall.

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In a nutshell, implementing ilert enabled sheego to achieve smoother operations, cost reductions, improved alerting reliability, and increased relevance of alerts.