HaloITSM

Turn tickets into actionable alerts with ilert integration for HaloITSM

HaloITSM stands out as an IT service management solution crafted to simplify and enhance the management of IT services and support. This platform provides a rich array of tools and features specifically designed for IT professionals, empowering them to effectively manage tickets, incidents, requests, challenges, and changes in an IT service context. Integrating ilert with HaloITSM elevates the system's capabilities, enabling the escalation of critical issues through SMS, voice calls, and push notifications. It also supports the use of status pages for streamlined incident communication and leverages AI assistance to expedite the resolution of incidents. This comprehensive approach ensures that IT teams can deliver top-notch service and support, keeping systems running smoothly and efficiently.

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Never miss a critical alert from HaloITSM again

HaloITSM and Voice Call

Get a call on your phone whenever there's an issue and accept alerts with one click.

HaloITSM and Android or iOS Push Notifications

Use ilert apps to receive alerts on your smartwatch and be notified even when your phone is in Sleep Mode. You can acknowledge alerts with just one tap.

Multi-Channel Alerting

HaloITSM and SMS

In many countries, ilert text messages are sent from local numbers. Just reply to SMS to take over the alert.

HaloITSM and Chat Tools

Send alerts to Microsoft Teams, Slack, Telegram, WhatsApp and DignTalk, and use ilert ChatOps features to streamline your incident management process.

Intelligent Alerting

ilert's intelligent grouping feature employs a sophisticated approach to minimize alert duplication.

Alert & on-call analytics

Advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on alerts.