New Features: Dashboard, Audience-specific Status Pages, Alert Grouping Metrics, and much more

In this quarterly product update, you’ll discover how to customize ilert dashboards to fit your team’s needs, find advanced filters for building complex alert actions, and reduce costs as an MSP using ilert status pages. 

Customizable Dashboard

The ilert dashboard is a flexible and customizable page designed to help you monitor your team's preferred metrics and gain insights into various aspects of ilert. You can create multiple dashboards, each tailored to specific teams or purposes. With a wide range of widgets available, you can easily add, remove, and organize them to build a dashboard that fits your unique needs. Learn more about this feature Documentation. 

New Alerting Features

Alert Grouping Metrics

A few months ago, we introduced Intelligent Alert Grouping, a powerful feature designed to reduce alert fatigue and help teams manage large volumes of alerts more effectively. With the latest update, ilert users can now track the effectiveness of this feature. For each alert source with alert grouping enabled, you can view the reduced alert volume, improved response times, and grouping precision based on user feedback. You can also adjust the time period and choose between daily, weekly, or monthly reports.

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Additionally, grouped alerts are now clearly visible in the Alert timeline, and you can quickly access raw event data via the </> icon.

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For those who haven't yet tried the Intelligent Alert Grouping feature, we've introduced a new section called "Similar Alerts," located under Links. The Similar Alerts feature shows responders-related open alerts across all alert sources, even with Intelligent Alert Grouping turned off. The same feature is also available when resolving alerts.

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For users already leveraging AIOps features, we've polished and improved how grouped alerts are displayed in the Event Explorer. Just as a reminder, Event Explorer provides a detailed view of alerts from a specific alert source. To see alert group information in JSON format, click the circle in the Alert details and navigate to Event Explorer for further investigation.

Alert Action Conditional Execution

ilert now offers even more customization for automated workflows, giving you greater precision when specifying the conditions for alerts that should trigger actions. You can choose from various filter groups such as alert summary, status, priority, and alertKey, as well as custom alert details specific to the selected alert source. Alerts that don’t match your criteria won’t trigger any action. For advanced users, we’ve also enabled the option to set filters using a code editor.

Additionally, we recommend reviewing the list of trigger events for alert actions. We've added the ability to activate an action if an alert isn't resolved within a specified time frame.

Audience-specific Status Pages

A massive update for MSPs, IT service providers, and clients with many teams and status pages! An audience-specific page is a private page accessible to authenticated ilert users only. It dynamically displays services and metrics based on the user's team assignment. With this update, you can use a single status page for many clients; only relevant services will be visible to them. This feature provides the next level of flexibility and simplifies managing status communication with multiple groups while reducing costs. Learn more about audience-specific status pages in this article, and feel free to message support@ilert.com to get a quote for your account.

Status Page Announcement Bar

Share essential news through your status page. In the settings, you can enable an announcement bar that will appear at the top of the screen. You can make your message more engaging by using simple Markdown and emojis.

Call Flow

Turn Text to Speech with AI

Make your call-routing messages and IVR menus sound more natural and human-like. We've introduced six AI voices that you can use to communicate with callers. Test the audio in your call flow builder by clicking the "Play" button under the Preview section.

Repeat the Flow with One Click

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It's now easier to retry routing a call if no one responds on the first attempt. The "Route Call" node now has a new drop-down menu where you can adjust the number of retries.

Global Search

Try the new Global Search feature in the upper right corner of the ilert interface, or simply use the hotkeys Cmd (Ctrl) + K. This new search functionality considers both semantic and textual input, displaying results for alerts, alert actions, connectors, escalation policies, and all other essential resources within your ilert account.

Teaser: Deployment Events

We're excited to announce the launch of Deployment Events in ilert and invite you to join our Beta group to help us gather your valuable feedback. Our initial integration with GitHub enables you to view and link deployment events directly in ilert. This will provide your team with enhanced insight into how recent changes are affecting your services. The Deployment Events feature automatically sends repository changes, such as releases and merged pull requests, to ilert. If an incident occurs, ilert will attempt to correlate changes to alerts and provide recommendations for remediation. Contact us via support@ilert.com, and we will add you to the group.

Terraform 

New resources have been introduced in the ilert Terraform provider! Here's the list:

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Alert source

• event filter
• similarity grouping

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Alert action

• webhook Slack
• webhook MS Teams
• New trigger type: unresolved

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Status page

• email login
• metrics

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User

• send-no-invitation (v_send_invitation)

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Read this article if you struggle to import existing ilert resources into Terraform.

ChatOps Updates

Nice update for Telegram users. ilert now identifies who accepted the alert from this messenger and adds the engineer as a responder. This update improves the collaboration and visibility of actions taken during the issues.

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Also, here is a minor update for Slack! Alerts created in Slack now include the channel name from which they were reported.

New in the Mobile App

Grouped alerts are now clearly visible in the mobile app as well. Additionally, you can provide feedback on alert grouping accuracy directly from the app. Your feedback helps enhance the feature's precision, so both thumbs up and down contribute to better performance. Votes also influence the Grouping Precision metric.

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We improved the Do Not Disturb mode override for Android app users. Our documentation provides a step-by-step guide for critical alerts to overcome any silent settings on your mobile.

Latest Integrations

HetrixTools—a platform for uptime, server, and blacklist monitoring. It ensures optimal performance and security of IT infrastructure. 

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Ubidots—an Industrial Internet of Things platform designed for developers and businesses to connect, collect, and visualize sensor data easily.

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Postman Monitors—an API development platform allowing developers to design, test, document, and monitor APIs. 

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AWX Ansible—a toolset for automating IT tasks, such as configuration management, application deployment, and orchestration.

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Keep—an open-source AIOps platform. 

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Samsara—a cloud-based platform that provides solutions for managing and monitoring vehicle fleets, equipment, and environmental conditions in real-time. The ilert integration was updated and improved.