New Features: Heartbeat 2.0, Holidays, Branded Status Page Login, and much more

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Welcome to the ilert quarterly product updates! If you missed the winter round-up, check the previous issue and learn more about ilert Deployment events, call flow AI voice agent, updated reports, and more.

ilert Heartbeat monitoring 2.0

At ilert, we do our best to provide as many sources as possible to send alerts to our platform. While our integrations catalog is constantly growing, Heartbeat is the only monitoring option available in ilert out of the box. It helps to check connectivity between users' systems and tools and ilert. With the recent update, we significantly improved this feature.

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For those who have yet to try this feature in ilert, a monitor sends HTTP requests, aka heartbeats, at regular intervals to a chosen destination and checks if the signal is received on time. If the heartbeat fails to arrive, it means something might be wrong, and the monitoring tool triggers an alert.

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First and foremost, a Heartbeat monitor is now a separate entity in ilert. Users will note that monitors are now live in the separate section of the navigation bar. This is not just a rearrangement; with this change, heartbeat monitors have received all vast alerting settings that other third-party integrations have in ilert, including various grouping and filtering options. So, to set up a new monitor, you will first need to visit the "Heartbeat monitoring” section and create a monitor that will ping the service in the chosen interval, and then visit Alert sources to specify alerting settings for a newly created monitor. Furthermore, this approach simplifies the management of monitors.

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Additionally, with this change, all monitors can target one alert source, which means you can unify alerting settings for as many heartbeat monitors as you like. This significantly reduces time for adjustments, especially for teams with dozens of Heartbeats in ilert.

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Heartbeat monitoring is included in all ilert plans, even the Free. However, users can now buy additional monitors as add-ons right from their account. Learn more about the add-on in the ilert pricing. 

Email alert source reworked

Email as an alert source is now also more advanced than it was before. Emails sent to ilert are treated as alerts from other monitoring tools, meaning all templating, filtering, and dynamic routing settings are applied. The interface was also improved to simplify the setup. 

Managing Holidays

ilert’s holiday feature, built into the Support Hours settings, makes it easy to manage exceptions to your regular support schedule. Whether it’s a national holiday, a company-wide day off, or any other irregular non-working day, you can account for it without manually editing your on-call rotations or escalation policies. It’s a smart, streamlined way to keep your team’s availability accurate—no last-minute adjustments required. You can either manually create holidays in ilert or transfer the list of days from a country-specific list. Continue reading a step-by-step instruction on how to set up holidays in ilert.

Status pages refinements

Status page widget live updates

Your users don't have to update a page to see the changes in the widget. The widget refresh is now automatic, so your clients will notice the updates as soon as they occur.

Branded status page login

Private and audience-specific status pages now display the page logo and favicon in the login form. This is a great way to have a smooth user experience that fully reflects your brand identity.

Status pages custom analytics

If you're using a custom domain for your status page, you can now integrate external analytics tools to better understand your audience. Whether you're curious about where your traffic is coming from or how users interact with your page, ilert supports two options: Google Analytics and PostHog. Just add your tracking key to connect your preferred platform and start gaining insights into your status page's performance and usage.

Call flow improvements

ilert hotlines can now forward calls directly to external support numbers, even if they use IVR menus—no confirmation needed from the other end. This update ensures smooth call handoffs without requiring manual workarounds or dedicated ilert users. It’s a simple way to connect your callers with third-party support while keeping your workflows clean and efficient.

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With the latest release, you can easily copy a node or the whole subtree, or remove it by clicking the three dots. To paste the branch, simply copy it first, then choose a place where you'd like to add it, click the plus icon, and then click “Paste," which will appear as the first available action in the menu. 

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Also, it's simpler now to duplicate call flows. Just go to your Call flow list and click the three dots to create a copy of the previously created tree. 

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Additionally, choosing a voice that will accompany your call flow is easier now. You will find the AI voice menu at the top of the call flow editor. There, you can also test and listen to them all to pick the best option for your company. The voice of your choice will be applied to the whole call flow. 

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Voicemail is currently also visible in call logs. You will easily find left messages with the help of the icon in the Status column.  

Audit logs enhancements

With the recent updates, you can download logs as a CSV file. 

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Furthermore, you can navigate to audit logs from the detail view pages of Call Flows, Escalations, Status Pages, Services, Metrics, and other features within ilert. For example, if you noticed changes in the Support hours, you can find a support hour schedule that you are interested in, click the three-dot icon on the right side of the screen, and choose “Go to audit logs.” It is a fast way to track changes and usage across your organization.  

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As a reminder, audit logs are available for ilert Enterprise customers. They are accessed via the Settings menu (the cog icon at the top right corner of the ilert navigation panel). If you want to enable Audit logs for your account, just message us at support@ilert.com.

ilert mobile app

While it's hard to enjoy the sound of incoming critical notifications, we did our best to improve this experience for you. You will find various sound options to ensure you never miss an incoming alert. We also introduced short and long tones, so you can choose something that will for sure catch your attention, but won't give a heart attack.

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The list of incidents in the ilert mobile app is now enhanced with more filtering options. You can choose filtering by services, status pages, statuses, and time frames. 

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Also, the alert list and alert details look way better on mobile. We simplified and cleaned the interface to make it more intuitive to navigate the most critical section of the platform. 

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Call logs—incoming phone calls that go through your ilert call flows—are now also visible in the mobile app. If you are using the Call flow add-on, you will find logs in the navigation panel, right after the Incidents section. 

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Coverage requests are shown for 24 hours before they are moved to “Past requests” to give users more time to react and take a colleague's shift. 

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Remember to download the ilert mobile app for Android or iPhone.

AIOps is out of BETA

ilert AIOps is no longer in BETA version and is available for purchase as an add-on. The set of features is designed to make alerting smarter and more efficient by reducing noise and ensuring that only relevant alerts reach on-call teams. It automatically groups related alerts and filters duplicates so teams can focus on what really matters. It helps detect incidents faster, cut through the chaos during outages, and ultimately reduce alert fatigue. Read in our blog a detailed view on how ilert intelligent alerting features bring clarity and calm to incident response.

Minor improvements

Alert templates are supplemented by new fields: eventType and alertKey to help fine-tune alerting preferences. 

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More notification time options are available for ilert maintenance windows to provide you with more flexibility in informing your users and stakeholders about the upcoming maintenance. You can also double-check who will be notified by clicking “Show details” right below the "Schedule maintenance window” button. 

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The Alert sources menu is easier to navigate. You can use filters to find the needed solution. Don't forget that if you cannot find your solution in the list, simply leave the name of the tool in the field at the bottom of the page, and we will reach out to you for further use case clarifications.

More integrations

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Find new alert sources in the ilert catalog!

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Dash0—an AI-powered, OpenTelemetry-native observability platform that helps developers and SREs troubleshoot and resolve incidents faster by providing a high-quality experience for exploring logs, metrics, and traces—all in one place.

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SAP Focused Run—an advanced operations platform designed for large-scale IT landscapes, providing high-volume system monitoring, alerting, and analytics for SAP and non-SAP environments.

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IT Conductor—a patented, cloud-based service orchestration and automation platform designed to monitor, manage, and orchestrate enterprise IT through intelligent automation. It provides full-stack SAP monitoring, management, and orchestration, streamlining end-to-end management of the entire SAP landscape. 

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Checkmk integration was enhanced. It now has a bi-directional option, so users can acknowledge, clos, or annotate Checkmk events from ilert. 

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Improved Cisco Meraki alert source can now automatically resolve the corresponding alerts in ilert. Just check that alert type IDs are listed in the ilert Documentation article. 

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Moreover, we introduced Argo CD in the list of ilert deployment integrations. ArgoCD is a GitOps tool for Kubernetes that automates deployments by syncing the desired state from Git, ensuring consistent and auditable releases. With the ilert Deployment integration for Argo CD, you can display your deployment pipelines in ilert and expand the context of alerts.

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