MTTA is a so-called response metric, i.e., a metric that measures the response time to a specific event.
In the case of MTTA (Mean Time To Acknowledge), the time is measured that a responder needs to react to an incident or to acknowledge its message and thus confirm the acceptance of the incident. "Mean" additionally describes the average value of all acknowledged incidents within a certain period of time.
Measuring MTTA and setting and monitoring certain targets for this metric helps meet promised SLAs and continuously improve the entire incident response process. MTTA is a key criterion in reducing outages.
iLert as an uptime platform offers with its reports convenient possibilities to keep track of MTTA in different enterprise levels and to go into detail for specific incidents flexibly. Thus, incident response managers and DevOps and IT teams get their money's worth.
