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FreshService
Use FreshService in combination with ilert to respond to incidents faster
FreshService is a cloud-based IT service management (ITSM) platform that helps organizations streamline and automate their IT support and service desk operations. It offers a wide range of features and functionalities to facilitate ticket management, asset management, change management, and problem management. With FreshService, businesses can efficiently handle and resolve user issues and requests, track and manage IT assets, implement standardized change processes, and proactively identify and resolve IT problems. With ilert integration for FreshService, organizations can handle incidents in the most sufficient way by utilizing multi-channel alerting, call routing, flexible on-call schedules, and status pages.
Get a call on your phone whenever there's an issue and accept alerts with one click.
Use ilert apps to receive alerts on your smartwatch and be notified even when your phone is in Sleep Mode. You can acknowledge alerts with just one tap.
Multi-Channel Alerting
In many countries, ilert text messages are sent from local numbers. Just reply to SMS to take over the alert.
Send alerts to Microsoft Teams, Slack, Telegram, WhatsApp and DignTalk, and use ilert ChatOps features to streamline your incident management process.
Intelligent Alerting
ilert's intelligent grouping feature employs a sophisticated approach to minimize alert duplication.
Alert & on-call analytics
Advanced reporting capabilities give on-call teams insights into all-things on-call and report key metrics like MTTA, MTTR, Time on-call and Time spent on alerts.
Status pages
Establish trust and relay incidents swiftly using status pages integrated with your infrastructure.
On-call scheduling
ilert offers a flexible scheduling solution that lets you create rotation-based recurring schedules, and static schedules with a calendar like UI.
How it works
Resources
A better way to be on-call for your team.
