Despite all the monitoring and automation, human-reported incidents are still very common. In many cases, the helpdesk takes the incident and calls different teams across the company using lists and on-call calendars to find the right help.

In this webinar, learn how ilert’s Call Routing feature transforms on-call operations by ensuring reported incident are routed and escalated to the right person or team for immediate resolution.

In this webinar, we cover

• What is ilert call routing?
• How to setup call routing (no coding required)
• Use cases for call routing

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