Enhancing SAP Monitoring and Incident Management with IT-Conductor and ilert
We are excited to announce the integration of ilert with IT-Conductor, a SaaS-based IT operations management and automation platform. This partnership enhances IT-Conductor’s powerful capabilities with ilert’s advanced alerting and incident management, ensuring that IT teams can address issues faster and more efficiently.
What is IT-Conductor?
IT-Conductor is a patented, cloud-based service platform designed to monitor, manage, and orchestrate enterprise IT through intelligent automation.
As a global remote trusted advisor for enterprise customers, the platform delivers comprehensive solutions to optimize IT and business operations, including application performance management, cloud migration, and workflow orchestration. By leveraging intelligent automation, IT-Conductor empowers customers with a trusted partner to manage and automate end-to-end service delivery, enabling seamless management of their entire IT services portfolio. Key IT-Conductor's services include:
- End-to-end SAP monitoring: Continuous tracking of SAP, databases, cloud services, and infrastructure components. The platform offers real-time performance analysis, proactive issue detection, and automated anomaly resolution.
- SAP automation: Automated health checks, performance tuning, and system maintenance for SAP environments.It streamlines SAP operations by automating transport request management, reducing deployment risks, and optimizing system refresh tasks.
- IT process orchestration: Workflows to automate repetitive tasks, reducing manual efforts and minimizing errors.
- Automated migration: Enables organizations to transition smoothly to SAP on RISE and S/4HANA with pre-migration assessments, automated testing, and post-migration validation. Additionally, the platform simplifies complex IT migrations by automating data transfers, infrastructure provisioning, and application deployments, ensuring minimal downtime and risk-free transitions across on-premises, cloud, and hybrid environments.
IT-Conductor is trusted by companies such as Panasonic, Under Armour, Day & Zimmermann, and other globally recognized enterprises.
How ilert complements IT-Conductor
While IT-Conductor provides deep insights and automation for IT environments, ilert ensures that the right people are notified and can take action promptly when issues arise. Here’s how ilert enhances IT-Conductor’s capabilities:
- Intelligent incident management: ilert filters, groups, and prioritizes alerts from IT-Conductor, reducing noise and preventing alert fatigue.
- On-call scheduling: Ensures that the right team members are notified based on predefined schedules and escalation policies.
- Multi-channel notifications: Delivers alerts via SMS, phone calls, push notifications, and chat tools like Slack and Microsoft Teams.
- Incident collaboration: Enables real-time communication and response workflows, ensuring faster incident resolution.
By integrating with ilert, IT-Conductor users can respond to SAP monitoring issues more efficiently, improving service reliability and minimizing downtime.
How ilert benefits SAP users
By integrating IT-Conductor’s automation with ilert’s incident management capabilities, SAP teams can minimize downtime, optimize operational efficiency, and maintain business continuity. IT-Conductor automates many aspects of SAP monitoring, but when critical issues occur—such as performance degradation, failed jobs, or system unavailability—fast response is crucial.
Consider a large enterprise that relies on SAP for its core business functions. IT-Conductor continuously monitors SAP systems, conducting automated health checks to detect potential problems. If a critical issue arises—such as high database latency or an unresponsive system—IT-Conductor immediately generates an alert.
Without an effective incident management system, such issues may go unnoticed, causing operational disruptions. This is where ilert comes into play:
- IT-Conductor identifies the issue and triggers an alert.
- The alert is forwarded to ilert, which assesses its severity and determines the necessary response.
- ilert immediately notifies the on-call team through multiple channels, including phone calls, SMS, and push notifications, ensuring prompt attention.
- If no response is received, ilert escalates the issue to the next support level, ensuring it does not go unresolved.
- Once resolved, ilert updates the incident status, maintains a detailed log for future analysis, and provides insightful post-mortems to help teams understand the root cause and improve future incident response.
By combining IT-Conductor’s SAP monitoring and automation with ilert’s incident management capabilities, SAP teams can prevent downtime, improve operational efficiency, and ensure business continuity.
Connect ilert and IT-Conductor in a few simple steps
It's very easy to start sending alerts from IT-Conductor to ilert. First, find IT-Conductor among other alert sources in ilert.
Assign the alert source to a team and connect it to one of your escalation policies, or you can create one on the go. Choose if you want to group alerts, enable the alert template, and specify notification priority. At the end of the setup, you will receive a webhook URL. Copy it proceed to the IT-Conductor interface.
In IT-Conductor, navigate to the Integrations section and find ilert there. Create a new integration and add previously saved webhook URL.
For more detailed information check ilert step-by-step guide for the IT-Conductor integration.
Conclusion
The integration between IT-Conductor and ilert brings together advanced IT automation and reliable incident management to enhance SAP monitoring. IT-Conductor streamlines SAP performance tracking and management, while ilert ensures rapid incident response and collaboration.
For SAP users, this integration means fewer disruptions, faster problem resolution, and a more resilient IT environment. Whether you’re managing SAP landscapes or other critical IT systems, IT-Conductor and ilert together provide a powerful solution for automation and incident management.
