To All Opsgenie Customers—It's Time to Move On (with ilert)

We weren't caught by surprise by Atlassian’s recent announcement that Opsgenie will end sales in the summer of 2025 and discontinue the service in 2027. We heard from new clients who decided to favor ilert over Opsgenie that the Atlassian platform has stagnated for some time now. What did surprise us, however, were the alternatives Atlassian offered its existing Opsgenie users. 

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We decided to write this explainer to help users make a knowledgeable decision and migrate smartly. For all Opsgenie users who are considering a migration, we offer additional demos and help to simplify the process. Just fill in the form below, and we will contact you for further support.

Jira Service Management vs. Real-time incident management

First of all, while we see an opportunity in this situation, Opsgenie EOL is sad news. The company was among the pioneers who built the category of incident management platforms. Opsgenie was a big whale, and it's heartbreaking to know that years of engineers' efforts are soon going on the shelf. 

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So, Atlassian is now offering Opsgenie's users to choose between two other solutions: Jira Service Management and Compass. None of these two actually covers the need for a centralized alert dispatcher and incident management. Each of the two covers a specific use case and misses one or another part of good old Opsgenie. Let's take a closer look.

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Jira Service Management (JSM) is Atlassian’s ITSM solution. While it does offer some incident response functionalities, it is fundamentally a ticketing system designed primarily for IT support teams rather than engineering and on-call teams.

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You can read more about the major differences between real-time incident management platforms and ITSM in our Buyers’ Guide.

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JSM provides features such as request management, change management, and asset management, which are valuable for structured IT workflows. It also integrated some of Opsgenie's features, like alerting and escalations. However, those don’t replace the end-to-end incident management solution that must be a central point of all critical events and accompany teams at all stages of an incident. For example, to use status pages, JSM users will have to employ an additional solution, like Atlassian Status Pages. 

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Also, the plans that JSM offers are way more demanding, especially for small teams that are only starting their incident management journey.

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This brings us to Compass, the second option Atlassian offers to Opsgenie customers. But does it fill the gaps that JSM leaves? Let’s see.

Compass – a developer portal, not an incident management solution

Compass is Atlassian’s other alternative for Opsgenie users, but calling it a replacement would be a stretch. Unlike JSM, which is focused on ITSM workflows, Compass is a developer portal designed to help teams track and manage their software components, dependencies, and service health.

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At its core, Compass is meant to improve software visibility and collaboration. It provides teams with a centralized place to document service ownership, monitor service performance, and establish best practices across microservices. While this is useful for reducing long-term operational overhead and improving developer experience, it doesn’t offer critical tools for proper incident management and communication. Compass, like JSM, isn't meant to cover all incident lifecycle stages. 

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While the solution does integrate with observability tools to surface insights about service reliability, it lacks the automated workflows needed to act on those insights. There’s no built-in way to ensure alerts reach the right engineers at the right time, no comprehensive and adjustable call routing to prevent incidents from slipping through the cracks, and no Stakeholder role for fine-tuned communication. And there is no support for the European region.

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That's something that is worth a dedicated paragraph about: only the US region is supported in Compass.

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You can check the full list of “there is no” in the official Atlassian documentation under “Deprecated features in Compass”. In short, Compass is a great tool for maintaining software health over time, but it doesn’t answer the immediate needs of on-call teams.

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So, where does this leave Opsgenie customers looking for a proper incident management solution? Let’s talk about why ilert is the best alternative.

Why ilert is the best Opsgenie alternative

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If you’re an Opsgenie user looking for a true replacement, neither Jira Service Management nor Compass will fully cover your needs. That’s where ilert comes in.

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Unlike Atlassian’s suggested alternatives, ilert is built for incident response—not just ITSM workflows or developer documentation. It combines on-call scheduling, alerting, and incident management in a way that ensures no critical issue goes unnoticed.

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• Powerful on-call management: ilert offers flexible on-call schedules, escalation policies, and overrides that ensure incidents always reach the right person at the right time.
• Multi-channel alerting: Whether it’s phone calls, SMS, push notifications, or messengers, ilert ensures teams are alerted instantly and reliably.
• Broad integrations: ilert seamlessly integrates with the monitoring, observability, automation, and ITSM tools you already use, including AWS solutions, Datadog, Prometheus, ServiceNow, and (yes) Jira. We also built our integrations in a way that provides users with absolute freedom to filter and template alerts. 
• ChatOps is an inherent part of incident management: we sincerely believe in it, and we don't charge extra for ChatOps capabilities.  
• Built-in CI/CD pipelines: Real-time visibility into your deployment events helps to pinpoint whether a recent deployment triggered an incident, saving valuable time during critical moments. ilert natively integrates with the most popular CI/CD solutions.
• The most advanced call-routing on the market: ilert provides a powerful hotline for on-call engineers to automate incident response, nurture relationships with customers and stakeholders, and deliver fast support in emergencies.
• Best choice for European Companies: Unlike many competitors, ilert is hosted in the EU, ensuring compliance with GDPR and other European data protection regulations. Our infrastructure is optimized for European customers, providing low-latency alerting and regional support. For organizations that require data residency within the EU, ilert is the clear choice over U.S.-based alternatives.

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And in case you’re wondering about our future: we’re not going anywhere. ilert GmbH is a German, bootstrapped company: motivated, independent, and resilient. We use our own solution every day to maintain 99.99% platform uptime. Our customers know us personally, and we take pride in giving them the support they deserve.

Last thoughts

Atlassian’s decision to sunset Opsgenie means teams need to rethink their approach to incident management. While JSM and Compass serve different use cases, neither fully replaces the capabilities Opsgenie users rely on.

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At ilert, we are fully dedicated to incident response. Our platform is a centralized dispatcher for all critical events, be it alerts from monitoring tools, phone calls, or tickets. It is a future-proof solution for teams that need fast and effective incident management—without compromise.

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Many teams have already switched to ilert to keep their operations running smoothly. We'd love to help you find the right solution if you're exploring alternatives.

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