How to use the Vendor Scorecard

How to use the Vendor Scorecard:

Questions to Ask about Potential Vendors

1. Core Functionality

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1. Alerting: Does the vendor offer reliable alerting on the various channels you support?
2. On-call management: Can the solution offer on-call management and escalations?
3. ChatOps: Can the team collaborate on incident in Slack or Microsoft Teams?

Weight: 25%

2. Advanced Features

1. Call routing: Does the solution offer a hotline for on-call teams?

1. Customized status pages: Does it offer public, private, and audience specific status pages?
2. AIOps: Is AI integrated to accelerate and simplify the incident response process?

Weight: 10%

3. Integration Capabilities

1. Compatibility with Monitoring Tools: Can it integrate with existing monitoring systems?
2. Collaboration Tools Integration: Does it integrate with chat platforms (e.g., Slack, MS Teams)?
3. ITSM Tools Integration: Does it integrate with ITSM tools (e.g., ServiceNow, Jira)?
4. 2-way integrations: Does it allow 2-way integrations?

Weight: 20%

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4. Usability and User Experience

1. Ease of Setup and Configuration: Is the initial setup straightforward?
2. User Interface (UI) Design: Is the interface intuitive and user-friendly?
3. Learning Curve: How easy is it for new users to get started?

Weight: 10%

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5. Security & Scalability

1. Security: Does it offer SSO, MFA and data encryption?
2. Scalability: Can the solution handle growing teams and incident volumes?
3. Availability: Does it have secure and reliable infrastructure?
4. Availability: Is it hosted in multiple EU data centers and has collaborations with diverse telecom providers?

Weight: 15%

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6. Support and Documentation

1. Availability of Support: Is 24/7 support available?

1. Quality of Documentation: Is the documentation comprehensive and easy to follow?

Weight: 5%

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7. Cost and Value

1. Pricing Structure: Is the pricing model transparent and flexible?
2. Value for Money: Do the packages justify the cost?
3. Trial/Free Tier: Is there a free version or trial for evaluation?

Weight: 15%