Pricing Models
Pricing models for incident management platforms can vary significantly, and understanding these options is essential for budgeting effectively and avoiding unexpected costs. Here are the common pricing structures and considerations:
Per-user pricing: Many platforms charge a monthly or annual fee based on the number of users. This model is straightforward and predictable but may become expensive for larger teams.
Usage-based pricing: Some solutions charge based on usage metrics, such as the number of incidents managed, notifications sent, or API calls made. This can be cost-effective for smaller organizations but may lead to high costs during periods of heavy usage.
Add-ons and optional features: Vendors often offer additional features, such as advanced analytics, status pages, 24/7 customer support, and a dedicated customer success manager, as paid add-ons. Ensure that these extras are factored into your budget if they are critical to your operations.
Be mindful of potential hidden costs that can significantly impact your budget.
For example, some platforms may impose limits on the number of alerts or phone calls included in your subscription, and additional fees may be charged for exceeding these thresholds. Similarly, storage limits for incident data or logs might result in overage charges if your organization’s usage exceeds the allotted capacity.
Another example is call routing pricing: some companies charge per minute which makes budget allocation very complicated and most of the time unpredictable. By the way, at ilert, we pride ourselves on offering 100% transparent pricing with no hidden fees.
Clarify these potential costs with vendors during the evaluation process to ensure there are no surprises after committing to a solution.
