New Features: ilert Deployment Events, AI Voice Agent, Reports 2.0, and more
2025 kicks off with a portion of handy ilert updates!
Deployment events
Deployment events bring your CI/CD pipelines to ilert and enrich your alert contexts, helping to root cause analysis during downtimes. Deployment Pipeline integrations automatically send successful deployment events to ilert and provide you with a 360-degree view into your development process. If an incident happens, engineers have quick access to the latest code changes and can swiftly identify if those changes might have caused a disruption. You will find this new feature under the Alert Sources tab in your ilert account. You can use on of the pre-built integrations, like GitHub or GitLab, or use a generic API deployment pipeline. Our roadmap includes more integrations with popular CI/CD tools! Feel free to share which solution you use and would like to see in ilert among the first at support@ilert.com.
By the way, ilert Deployment events are already available in the Terraform provider, too. See the documentation.
Alert reports 2.0
We have completely revamped ilert reports. The section now has an up-to-date design, and you have quick access to the key metrics: alert volume, MTTA, and MTTR. You will also find more filtering options for a more precise view of your team's and organization's performance.
Even better call routinig
In 2024, we introduced a beautiful, intuitive call routing builder, and now you can try even more features of one of the most advanced hotline solutions on the market!
AI Voice Agent (closed Beta)
We are introducing a new node in the call flow builder: AI Voice Agent! It is a human-like agent for natural conversations and intelligent routing. The Agent handles the first communication with callers, processes the information provided, and, depending on the input, creates an incident or calls an on-duty engineer. This new feature aims to make the first line of interaction via call routing even more personalized and comprehensive and to provide an informative context to on-call engineers before they can take action toward remediation.
The first step in setting up the new node is to define an intent—the reason callers contacted you via hotline. There are various intent options you can choose from: report a critical incident, a system outage, or a security breach, request technical support, and make a general inquiry. You can also configure an intent yourself, assigning specific words and phrases to it. As for the next step, you can specify what information you want to gather from the caller. For example, you can ask for a name, a contact number, or services affected. As soon as the purpose of the call is clear to the AI Voice Agent, it will create a new node in the flow and enrich a notification to on-duty engineers with all gathered data.
If you want to be among the first to test this feature, please let us know by contacting our support team. Please note that only users of the Call-Routing add-on can test it.
Templates
No more need to start a new call flow from scratch. We've created templates for three of the most popular call routing scenarios that you can use as a starting point for your own flow. Simply go to the Call routing tab in your ilert upper menu and start creating a new flow; you'll see new pre-built flows there.
Block numbers
A new node enables ilert users to create blacklists and reject calls from specific numbers. You can find it under the plus icon.
Recurring attempts
We simplified building the flows for recurring attempts when no one answers the call from the first time. You can now set up the number of retries and don't have to rebuild repetitive flows. Find this setting in the Route Call node.
Ring timeout
With the recent update, you can also specify the maximum ring time in seconds before marking the call unanswered and escalating it to the next user.
ITL—ilert template language
The ITL lets you customize and design alerts tailored to your specific use cases. In addition to offering flexibility in formatting and structuring alerts, it also provides a variety of built-in functions to enhance the alerts' readability. ITL also includes functions such as string manipulation, date-time formatting, and joining arrays. This flexibility makes it simple to handle text formatting, data extraction, and transformations, all within the same template. Learn more about syntax in the documentation.
Audit logs
A new feature for Enterprise customers. Audit logs are detailed records of system activity that capture a chronological sequence of events, changes, and actions taken within the ilert platform. Audit logs are essential for tracking system use, ensuring accountability, and meeting compliance requirements.
Mobile
On-call shift coverage request
You can now ask your colleague to cover your shift—partially or fully—right from the app. Navigate to the ilert mobile application menu and find the Request Coverage button in the on-call section below your avatar. You can also do that by going to the "My on-call shifts” calendar and tapping the three-dots icon. If you receive a request, you will get a push notification. Override will be processed only when a recipient accepts the request.
Some of the custom sounds in the ilert app are longer now to ensure you don't miss the call when downtime happens.
The header design color was changed to a more subtle one to improve readability.
If you haven't tried the ilert mobile app, we highly recommend giving it a try! ilert users who regularly use the app see a significant reduction in MTTA. Download for Android and iOS.
Small but helpful improvements
- Use a re-route alert action to automatically direct alerts that have reached the end of the escalation policy or haven't been resolved in a specified period to another escalation policy.
- For those who don't want to display all the recipients in notifications from ilert Email outbound integration, we've added a BCC field.
- Creating an alert from a call flow alert source is even more straightforward now.
- Resolve alerts in bulk using ilert global search. Find instructions here.
Integrations
Find even more alert source options that are ready to use out of the box.
Honeybadger.io—a monitoring tool that tracks errors, uptime, and performance in web applications.
ServerGuard24—a monitoring service that provides server performance tracking and alerting for IT systems.
Healthchecks.io—a monitoring tool that tracks scheduled tasks and alerts you if they fail to run.
Amazon DevOps Guru—a machine learning-powered service that identifies and helps resolve operational issues in applications.
AWS CloudTrail—a service that logs and monitors activity across your AWS account for security and compliance.
AWS Security Hub—a centralized service that provides security insights and compliance checks across your AWS environment.
ThousandEyes—a network intelligence platform that monitors application and network performance across the internet and cloud.
As always, you are welcome to request more integrations that are relevant to your business, via our support.
